Top Stories· August 16, 2026 at 05:35 p.m.
Amazon Introduces Arbitration for Disputes, Limiting Class-Action Lawsuits
Key takeaways
- Amazon customers must now resolve disputes through arbitration
- Class-action lawsuits are no longer an option for most disputes
- Customers can still take Amazon to small claims court in certain circumstances
On Friday, Amazon notified customers of an update to its terms and conditions, which now include a class action waiver and arbitration clause. This change means that most disputes will be resolved through individual arbitration rather than in court with a judge or jury. Customers can still take Amazon to small claims court under certain circumstances, but payouts are typically limited to a few thousand dollars. The updated legal policies state: 'YOU AND WE AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY BETWEEN YOU AND US MUST BE RESOLVED BY BINDING ARBITRATION.'
